Refund and Cancellation Policy

This policy applies to professional analytics engagements, workshops and advisory sessions purchased from Api Nodehub. Project-specific terms in a signed proposal take priority.

Before work begins

A written cancellation received before the agreed start date is eligible for a full refund of fees paid, less non-recoverable third-party costs disclosed in advance. An agreed booking deposit may be retained only where the proposal states it is non-refundable and time has been reserved.

After work begins

Once analysis, preparation or data review has started, completed work and committed costs are non-refundable. We may offer a partial refund for the unperformed portion, calculated against milestones, time used and materials or specialist services already purchased.

Workshops, rescheduling and no-shows

You may reschedule a workshop or advisory session once without charge by giving at least three business days' notice. Later changes may incur reasonable preparation or venue costs. A no-show without notice is non-refundable, though we will try to provide prepared materials.

Service concerns

If a deliverable materially differs from the agreed scope, notify us within 10 business days. We will first correct or reperform the affected work. If that is not reasonable, a full or partial refund for that item may be offered.

How to request a refund

Contact us through the enquiry form or call +60 82 369 240 with your company, proposal reference, reason and payment details. We normally respond within five business days.

Processing and payment method

Approved refunds are returned to the original payment method where possible within 10 business days. Bank processing may add time. We do not issue cash refunds for electronic payments.

Api Nodehub cancellation

If we cancel and cannot offer a suitable replacement date, we will refund the unperformed service in full. Exceptional events outside either party's control will be handled reasonably, including rescheduling where practical.